You can return any item to us within 10 days of receiving your purchase. The item must be unused and undamaged. The buyer is responsible for all return shipping costs. Returns can be sent to the address below using your preferred shipping method.
BIG Adventures LLC
Attn: RETURNS (PUT YOUR ORDER # HERE)
210 Old Airport Rd
Fletcher, NC 28732
Refunds are processed within 2-3 business days once the item has been received and inspected.
To save on shipping costs, you are welcome to bring the item right back to our factory store in Fletcher, NC. If you are interested in making a return or exchange, forward your emailed order confirmation to us at support@liquidlogickayaks.com with your request.
Our operations have been significantly impacted by Hurricane Helene this week. We are located in Western North Carolina where the storm has devastated our community. All order shipments will be delayed a minimum of one to two weeks. Our staff and families are working through the aftermath of the storm and we will be back in the office as soon as able. If you have any questions, you can reach out via email and we will get back to you as soon as possible. Thank you for your support.